2020 Supply Ordering by Carrier

We’ve compiled a list of how and where you can order some of your supplies, but keep an eye on your email for updates from the carriers you’re contracted with.

Allwell & Ascension

Please see the attached 2020 Allwell/Ascension order forms by state. These forms will be used to capture any preorders scheduled to be delivered the end of September. You may fill these out based on the states that you plan to market and share these with your downlines as you see fit. In order to fill these Pre-order requests in a timely manner it is requested that these be completed NO LATER THAN AUGUST 27th. Once completed please send this form to the email address below and copy myself (Christopher.m.murray@centene.comCCS_PreOrders@healthnet.com.

After October 1st, agents and agencies may continue to use this form by sending it Medicare Broker Services which you will find the email and contact information on the form. For the pre-orders we will not impose the Kit limits that you will see on the form, however, we ask that you are diligent in decisions to order kits that make sense.


After you have completed the Medicare Advantage and Part D certification, along with the specific Product Training, you are eligible to order applicable Medicare Advantage and Part D supplies on-line through CustomPoint. In addition, you can view and track your orders with a direct link to UPS.

To access the CustomPoint Portal, please visit the following website:

Download Guide Anthem’s How-To Order Marketing Materials


HealthSpring Agent Assistance Line (HAAL) phone number is 866-442-7516. Brokers/Agents can phone HAAL to have username and passwords set.

  • To begin, login to https://custompoint.rrd.com
  • Enter your User ID which is your Agent Number, Writing Number, or Agency ID (for example “B123456”).
  • Your NEW Password is Health1! (That’s an exclamation point after the number “1” and the password is case sensitive.)
  • Then enter Hspring (not case sensitive) in the Account field and click Login.


Get your orders in by 8/25 to ensure you receive your material the last week of September.

Imperial Insurance Company of California

Agent Support Line:
8:00 a.m. to 5:00 p.m., Monday through Friday

Email: agents@www.imperialhealthplan.com

Imperial Insurance Company of Texas

Agent Support Line:
8:00 a.m. to 5:00 p.m., Monday through Friday

Email: Agents@iictx.com

United Healthcare (UHC)

The agent/agency will need to log into Jarvis using their credentials to order supplies. https://www.uhcjarvis.com/content/jarvis/en/secure/tools/sales-materials.html

What you need to know about 2020 Enrollment Guide Pre-Order

What: Pre-order is a time to order 2020 Enrollment Guides for Medicare Advantage (MA) plans (including Chronic and Dual Special Needs Plans) and stand-alone Prescription Drug Plans (PDP). Note: Not all MA, CSNP, DSNP, and PFP plans are included in 2020 pre-order.

When: 2020 Pre-Order starts Saturday, August 17 and ends Sunday, September 1. Enrollment Guides ordered during the pre-order process will be shipped to arrive on or before October 1.

Where: Enrollment Guides for plans included in the 2020 Pre-Order process are ordered on the Sales Materials Portal, accessible via Jarvis.

University of Arizona Health Plan

To order supplies for University of Arizona Health Plan, please fill out the Marketing Material Order Form and fax to (520) 874-7158 or email to BUHPSales@bannerhealth.com


To order supplies for WellCare, go to www.wellcare.com/producer/home
Sales materials can be found on the plan detail section of the WellCare homepage. Simply filter on the state, zip code and product type to find what you are looking for! Please download the Find My Plan Tool Guide for detailed steps on locating plan materials.

Note: Sales materials are available for download and/or ordering through your Agent Connect portal.

Please phone Producer Services at 1-866-822-1339 to be walked through a tutorial on how to use this site. They will also ship a supply order to your address on file by asking them to help with ordering.

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