Login to your account by entering your email and password.
When you are finished making and receiving calls, be sure to logout using the dropdown menu next to your name in the top right corner.
Talkdesk works completely in the browser (again, ensure you are using Google Chrome), all you need to talk with a client is a Stereo Jack Headset. *A USB headset will NOT work.
Plug it into your computer and you will hear the phone ring when a call is coming in.
When a call is coming in, in addition to hearing the phone ring, you will see the call coming in on the right sidebar.
To take the call, click the “Accept” button.
During the call you have the following options, if needed:
Mute: This will mute your side of the line and you will not be heard by the client.
Hold: This will place the client on hold until you return to the call and switch them off the hold function.
End Call: Click this when you are finished with the call and ready to disconnect.
Transfer, Add Guest and Keypad should not be needed while an agent is on a call with a client.
To make outbound calls for scheduled appointments or should a call be disconnected at any time, you will find a keypad located in the right side panel of your screen.
Simply input the number and click “Call”.
First, try hitting F5 on your keyboard to refresh your browser
If that doesn’t work, try restarting your computer.
Once logged back in to Talkdesk, if you are still experiencing issues, click Report an Issue at the bottom of your Talkdesk screen to send a detailed explanation of the issue and a screenshot to Talkdesk Support.